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This page sets out how m88capital operates its legal obligations to you — covering what applies to your account, how we handle your records, and where to go if something needs clarifying. Access to our platform depends on local law and is available only where permitted in your region.
Our legal policy governs the relationship between you and m88capital when you access the platform in a supported region. It sets out what we collect, how we use it, and what you can do about it. When you complete a transaction — whether through DuitNow, FPX, or Bank Transfer — records of that activity are held in your account and accessible to you through your account dashboard after login. We do not use that information for purposes outside what is described in this policy. Your account data, including wallet history and session records, is retained for as long as your account remains active and for a period after closure as required under applicable rules. Where local law in Malaysia applies stricter conditions, those conditions take precedence. We review this policy periodically; the current version is always the one shown on this page. If you have questions about a specific clause, the contact routes at the bottom of this page connect you directly to our policy team. We aim to respond to all policy queries in the order they are received.
Not every part of your experience falls under the same policy rules. Here is a clear breakdown of what sits inside and outside this policy's reach, so you know exactly where each rule applies.
Login activity, session history and account settings on m88capital are covered by this policy. Actions you take after signing in — reviewing your wallet, checking game history — are recorded and retrievable from your account dashboard.
Payments processed through DuitNow, FPX or Bank Transfer fall within the scope of this policy for record-keeping purposes. Transaction logs are stored in your account and visible once you log in. We do not control the policies of the payment provider's own platform.
Game content supplied by studios including Pragmatic Play, PG Soft and CQ9 is governed by each provider's own content terms. We are responsible for how that content is presented on our platform, not for the internal policies of each studio.
External links, third-party apps or services you access from outside our platform are not covered here. We hold no responsibility for the privacy or legal practices of services we do not operate. Review each third party's own terms separately.
You have real, usable actions available to you under this policy — not just abstract assurances. If you want to review what records we hold, start by logging into your account; your wallet history, session log and personal details are visible from the account dashboard. Spotted something that needs correcting? The account settings section lets you update your contact details, preferred payment method and display preferences directly. For anything that cannot be resolved through the dashboard — a question about retention periods, a request to check a specific transaction log, or a concern about how a data point was recorded — our policy support team is reachable through the contact paths listed on this page. We treat each request individually and follow up in writing. Where a request involves a record tied to a DuitNow or FPX transaction, we may ask you to confirm your account identity before we release details.
Log into your account and open the account dashboard. Your transaction history, session log and stored details are all visible there. No request is needed for standard account-level records — they are accessible after login.
Account settings let you update your name display, contact email and payment method preferences. Changes take effect once you save them. For details tied to a verified identity check, contact our support team to walk through the correction steps.
If you have a question about a specific clause — retention periods, what data a session log contains, or how a wallet record is handled — send it to us through the policy contact route. We reply in writing and reference the relevant policy section.
Our support team handles policy-related requests alongside general account help. Use the live chat or email path shown in the support section below. For transaction-linked queries, have your account reference ready so we can pull the correct record.
These are the direct routes to the team that handles policy questions, account record requests and correction submissions. Each path goes to the same team — choose whichever suits your situation.
Open the chat icon from any page on m88capital. Our team handles policy questions alongside general account queries. Have your account email ready when you connect so we can locate your record quickly.
Send policy questions, correction requests or data inquiries to our support email. Include your registered account email and a brief description of your request. We reply in writing and reference the relevant policy clause.
For self-service queries — reviewing your records, checking wallet history or updating contact details — log into your account first. The dashboard shows the current state of your account without needing to contact us.
Behind this policy are real operational practices you can check through your account. Here is how each area works at m88capital.
We collect only what is needed to run your account — login activity, payment records and game session data. Nothing is shared outside what this policy describes. Your DuitNow and FPX transaction records are stored against your account ID and retrievable from your dashboard.
We use cookies to keep your session active and to remember your account preferences across visits. No cookie stores payment credentials. You can review cookie settings in your browser. Clearing cookies will end your current session and require a fresh login.
Your account is protected by login credentials you set. We do not store your password in readable form. If you believe your account has been accessed without your permission, use the contact paths on this page to flag it immediately so we can review the session log.
Account data is kept while your account is active and for a period after closure as required under applicable rules. To request a change to a stored detail or ask about retention periods, contact our policy team by email. We confirm all changes in writing.
These are the questions we hear most often about how this policy works. If your question is not answered here, the contact paths in the support section above connect you directly to the team.
Log into your account and open the dashboard. Your session history, wallet records and stored personal details are all displayed there. Records tied to DuitNow or FPX transactions show the amount, date and method used. No separate request is needed for standard account records.
Go to account settings after logging in. You can update your contact email and display preferences directly. For identity-linked details — such as a name tied to a verified check — contact our support team through live chat or email and we will walk you through the correction process.
Yes, for record-keeping purposes. Transaction logs for DuitNow, FPX and Bank Transfer payments are stored against your account and covered by our data handling practices described in this policy. The payment provider's own platform operates under its own separate terms.
We retain account data for a period after closure as required under applicable rules. The exact period depends on the type of record and the rules that apply in your eligible region. Contact our policy team by email if you want to ask about a specific record type.
Use the email support path listed in the support section of this page. Include your registered account email and the clause or section you are asking about. We reply in writing, reference the relevant policy section, and confirm any changes or clarifications in the same message.
We do not share your account information outside what is described in this policy. Game content from studios such as Pragmatic Play or PG Soft is delivered through our platform, but your personal account data is not passed to them. Third-party payment rails like DuitNow and FPX receive only what is needed to process your transaction.